Frequently asked questions

Pick a device on the Devices page, choose your rental dates, and check out securely with Stripe. You'll pay the rental fee and a refundable equipment deposit in the same checkout.

Card authorization holds expire after about a week, but most rentals run longer than that. Charging the deposit up front and refunding it on return means it stays valid for the whole rental, however long it runs.

Most orders ship within 24–48 hours of booking. You'll get tracking details by email as soon as it's on its way.

Starlink Roam is best for off-grid areas with no cell coverage. The 4G/5G router is better for cities, international trips, and shorter city-to-city travel. See our coverage guides for details.